An occasion when you received an incorrect information

An occasion when you received an incorrect information

What was the incorrect information? When did it happen?
Why did it happen?
How you manage the situation?

1. I would like to start by saying that there are only few moment, when I get the wrong information.

2. If I go back to my past, I vividly remember, this incidence happened about 1 year ago.

3. Here I am going to talk about a product which I bought but I was not happy unfortunately as I purchased after getting wrong information.

5. It was a mobile phone called ICON 4G

6. I bought it through ABC company store about a year ago.

7. I was really impressed by the features which was told by seller to me.

8. It gives you an impression of IPhone.

How I managed the situation

9. Honestly speaking, I started feeling like I made a bad buy and I decided to go to the store to ask for a refund.

7. When I reached there, I was so angry that I started yelling at the manager in the heat of the moment.

8. The manager asked me to calm down and offered me a glass of water and heard me patiently.

9. He, then, immediately apologised and offered me a handset at 10 percent discount as a compensation of the problems faced.

10. Finally, I came back from that store happily and new handset also worked hassle free. I can say, Information was wrong But I handled it carefully.

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